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December 16, 2017

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E-books & Downloads : FAQs

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E-Books & Downloads: Frequently Asked Questions

Getting started

How it works
Troubleshooting

 

Getting started

 

What are Overdrive, Freegal Music, Safari Tech Books, etc.?

The Library works with these companies to provide free digital and downloadable content to library card holders. These companies license the items to us for you to use. Most of our downloadable e-books and audiobooks are from Overdrive.


How do I get started?

Instructions are available depending on what device you are using:

 

 

How it works

 

OverDrive e-books and audiobooks

  • Requires software (see instructions)
  • May require placing a hold
  • Check out up to 25
  • Keep items for up to 3 weeks
  • Can return e-books early (use Adobe Digital Editions for EPUB; use Amazon account for Kindle)
  • Can return MP3 audiobooks early using the Overdrive App or from your PC computer using the Overdrive Media Console.
  • Checkout, Return, Renew, Holds opens in new window
  • No overdue fines
  • Compatible devices opens in new window

 

Safari Tech Books 

  • Online only, cannot be downloaded
  • Limited to 10 simultaneous users at a time
  • No software required
  • Computer, programming, and business books

 

RBdigital  Online Magazines 

Browse the RBdigital online magazine collectionopens in a new window

 

Freegal Music Collection

  • Music format: MP3 format and streaming
  • No software required
  • Download 5 songs per week
  • Stream 3 hours per day
  • Music files never expire
  • Works with Windows PC and Mac Computer
  • Transfer to most devices
  • Includes Sony Music catalog with thousands of artists

 

hoopla

  • Streaming video, music, and comics
  • Apps for iPhone, iPad, iPod TouchAndroid and Kindle Fire devicesopens in a new window
  • Stream up to 20 titles per month
  • Music albums expire in 1 week, video expires in 72 hours, comics expire in 21 days
  • Works with most browsers on PC or Mac
  • 300,000 albums
  • 6,000 videos and television shows
  • 1,000 comics and graphic novels
  • helpopens in a new window

 

Kanopy

  • Streaming films and video
  • 30,000+ films 
  • Apps for iPhone, Android, and Rokuopens in a new window
  • View up to 5 titles per month
  • Video expires in 3 days (72 hours)
  • Works with most browsers on PC or Mac
  • helpopens in a new window

 

 

Troubleshooting

 

Did the Overdrive e-book or audiobook file not download correctly?

You can log in to your digital account and go to My Items Out to try downloading again.

 

Need more help?

Contact us for more troubleshooting help.

We will need to know:

  • Title of item(s)
  • Your Library card number
  • Description of what happened and any error messages
  • Computer operating system and version - for example: Mac OS X, Windows 7, etc.
  • What device you are using - for example iPhone, Creative Zen, Nook, Kindle, etc.
  • Have you downloaded books or media from the Library before?
Ask a Librarian
Need help with an OverDrive e-book?