Programs and Services for People in Need

Summary of Programs for People in Need

Wi-Fi hotspots

  • We continued on-site Wi-Fi lending to homeless encampments, shelters and tent cities.
  • 50 Wi-Fi hotspots circulated to more than 150 residents of tent cities in 2017
  • Four-month lending periods offer meaningful internet access for Seattle residents experiencing homelessness.

Help for veterans

  • We offered help for veterans struggling to get back on their feet.
  • Services include help with housing, financial planning, legal issues, access to medical care and more

Tax Help

  • We offered tax preparation assistance for individuals who earn $64,000 a year and under.
  • We offered 1,402 hours of Tax Help in 2017
  • Tax Help is offered by trained volunteers from United Way of King County and AARP
  • 9,000+ residents received assistance completing income tax returns in 2017

Other key 2017 initiatives

  • FlexTech laptop and tablet lending in branches
  • Kids’ Cafe after-school meals
  • Drop-in programs for homeless youth