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A.
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Build Library staff and institutional capacity to innovate
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Integrate Library collections, services and programs through collaboration and teamwork across work groups
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Actively experiment to better serve patrons, implementing successful pilot projects more widely over time
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Train all staff to be effective promoters of Library resources and services
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Create a tech-savvy environment where all staff keep pace with advances in the world of information services
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B.
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Use rigorous analysis to provide a positive user experience
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Upgrade tools for collecting, analyzing and sharing patron statistics, customer feedback, demographic and market research to inform decision-making
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Establish effective channels for staff and the public to communicate experiences and insights about ways to improve service
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Develop staff expertise to identify and track major Seattle lifestyle trends so the Library can best align resources with evolving community needs and interests
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C.
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Manage change with flexibility
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Adapt or pioneer service models that revolutionize the way the Library serves its patrons
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Assess service strategies and staffing models regularly to ensure the Library is using public dollars wisely to meet the needs of the community
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D.
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Communicate and celebrate progress
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Provide regular updates of progress in implementing this plan to the Library board of trustees, civic leaders and the public
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Celebrate accomplishments with staff and community members
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