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Library News Release

Release Date: 05/10/2016

The Seattle Public Library Partners With Downtown Emergency Service Center to Connect Patrons to Social Service Resources

Central Library

The Seattle Public Library and the Downtown Emergency Service Center (DESC) are partnering to better connect people in need to information and social service resources at the Central Library, 1000 Fourth Ave., Level 5, 206-386-4636.


The Library has contracted with DESC to provide a community resource specialist at the Central Library as part of a two-year pilot program funded by The Seattle Public Library Foundation.


"We're building on the Library's traditional role as an information provider by partnering with an agency with deep knowledge of the Seattle area's social service resources," said Valerie Wonder, Library Outreach Services manager. "Many of our patrons need help to access health care, housing, employment and other critical services, but they don't know what help is available, let alone how to find those services."


The community resource specialist, Hallie Cranos, will serve as an expert point of contact to connect patrons who are homeless, insecurely housed or otherwise in need to an array of services, including behavioral health counseling, vocational training, housing, legal support, domestic violence support, medical care and more.


"The Library has long been part of our limited outreach services for homeless individuals looking for help in accessing housing, healthcare, employment and other critical services necessary to end their homelessness," said Daniel Malone, Downtown Emergency Service Center executive director. "This new program gives us the opportunity to provide a greater level of service to people in need at the Library than ever before."


Cranos will be conducting outreach throughout the Central Library and will be available to help patrons during the following drop-in hours at the Level 5 Resource Kiosk:


  • Tuesdays - 4 p.m. to 7 p.m.


  • Wednesdays - 1 p.m. to 4 p.m.


  • Thursdays - 4 p.m. to 6 p.m.


  • Fridays - 1 p.m. to 4 p.m.


Patrons can also request appointments outside of these hours by inquiring with Library staff on Level 5.


For more information, call the Library at 206-386-4636 or Ask a Librarian.

For more information contact:

Andra Addison, communications director

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